Site Policies

Warranty

Most our products are covered by a 30 days manufacturer warranty. Some products have a 45 or 90 days manufacturer warranty. In this case it is highlighted on the product page.
During the warranty period defective items will be replaced or repaired at no charges.

Before initiating a return, please contact us to explain the situation. We will guide you trough the process and an RMA (return merchandise authorization) number will be provided to you.
Returns with no RMA are subject to refusal and additional re-stocking fees. For detailed information about the return process and after sales click here

Refunds

Should you need a refund, you must notify us within 15 days from the date of purchase by opening a ticket on our help desk. We will guide you trough the process and an RMA (return merchandise authorization) number will be provided to you.. Items returned for refund without an RMA will be rejected.

Open a ticket

Before initiating a refund request please make sure to comply with the following

Open a ticket on our help desk within 15 days from the date of purchase and wait for an RMA (return merchandise authorization).
The item(s) must be returned to us within 14 days from reception of the RMA (return merchandise authorization) with a carrier providing tracking information.
Customer must pay freight to ship back.
Item(s) must be shipped with original packaging and all contents that were in the boxes when shipped. ie. batteries, manuals, solar panels, flag, etc.
Items and boxes must be in resell-able condition.
A re-stocking fee applies if the purchase is not returned in its original condition.
Original shipping costs will not be refunded.
Once the items are received and inspected the refund will be processed.

Shipping

Orders within the USA are shipped using Ground UPS or FedEx. Shipping cost is determined by weight. A small handling charge is added to all orders. Contact us for international shipping quotes and we’ll find the most efficient and cost-effective method to deliver your order.
In order to keep our prices attractive, to reduce shipping costs and for warranty issues, some of our products are shipped directly from the manufacturer.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from Clean Energies Store. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Privacy

Your personal information is kept private and secure. When using our site to place an order, we collect your name, email address, address, telephone number, and a password. This information is used solely to process your orders and update you.
If you subscribe to our mailing list your email will be used to keep you informed about our latest offers. You can unsubscribe at any time.
We use cookies on our website just to keep track of your current shopping session. This allows you to retrieve your shopping cart at anytime.
Information submitted will not be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address your concern

Out of Stock Products

We will keep you informed of any products that you have ordered that are out of stock. You may cancel your order at any time prior to shipping.